Privacy Policy

Who we are

The Real Self is a counselling and coaching practice based in Bromley, London, offering services online and in person. Our website address is therealself.co.uk.

The practice is led by Anushri Prasad, Registered Member MBACP (membership number 399271), accredited by the Professional Standards Authority.

For any privacy-related queries, please contact us at hello@therealself.co.uk.

Our commitment

We take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. We will never sell your data or share it with third parties for marketing purposes.

What information we collect and why

• When you use our contact form or email us: We collect your name, email address, and any information you choose to include in your message. We use this to respond to your enquiry. Legal basis: Legitimate interests.
• When you book a consultation via Calendly: Calendly collects your name, email address, and appointment details on our behalf. Legal basis: Contract.
• When you subscribe to our mailing list: We collect your email address, held securely by Brevo. You can unsubscribe at any time. Legal basis: Consent.
• When you use our wellbeing tools: Our wellbeing check-in is completely anonymous. No responses are collected, stored or transmitted. The tool runs entirely within your browser.
• When you visit our website: Our website may collect standard server log data including IP address and browser type for technical purposes only.

Counselling and coaching records

If you become a client, we hold limited clinical notes as required by our professional obligations under the BACP Ethical Framework. These notes are stored securely and confidentially, never shared without your explicit consent except where legally required, retained for a minimum of 7 years after the end of therapy in line with professional guidance, and available to you on request.

Confidentiality is a cornerstone of the therapeutic relationship. Everything you share with us remains confidential, subject only to the legal and ethical exceptions noted above.

Third-party services we use

Cookies

Our website uses a small number of cookies necessary for the site to function. We do not use advertising or tracking cookies. Third-party services embedded in our site (Calendly and Brevo) may set their own cookies when you interact with them. You can control cookie settings in your browser at any time.

Your rights

Under UK GDPR, you have the right to:

• access the personal data we hold about you;
• correct any inaccurate data;
• delete your data, subject to our professional retention obligations;
• restrict or object to how we process your data;
• withdraw consent at any time where consent is our legal basis; and
• complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

To exercise any of these rights, please contact us at hello@therealself.co.uk. We will respond within one calendar month.

Data security

We take appropriate technical and organisational measures to protect your personal data. All data transmitted to and from our website is encrypted using HTTPS.

Data retention

ICO registration

The Real Self is registered with the Information Commissioner's Office as required under UK data protection law.

Changes to this policy

We may update this policy from time to time. The 'last updated' date at the top of this page will reflect any changes.

Contact us

Email: hello@therealself.co.uk

Website: therealself.co.uk

The Real Self, Bromley, London